I have almost 20 years of work experience in Information Technology, Business Process Management and Quality Assurance disciplines. After graduating in software engineering from the high-ranked technology university in Iran, I have always experienced business analysis towards understanding the structure, policies, and operations of the companies I was to co-provide IT solutions. My qualifications have been strengthened after participating in an MBA program where I found the systemic approach to analyze how businesses explore value, create value and deliver value to their customers. I am an extrovert and a self-motivated person with a positive attitude that helps me in effective conflict management in various situations.